Customer Service

To reach our customer service department, please e-mail us at: info@kmcwheels.com Due to the volume of customer service e-mails we receive at KMC Wheels, we ask that you please allow two to three business days to respond to your requests. We will try our best to answer any and all questions you may have about our products.

Pricing/Purchasing

Customers must go through a KMC authorized dealer for pricing and purchasing all KMC products. If you do not know of an authorized dealer in your local area, please refer to the dealer locator section of our website and enter your zip code to find the nearest one.

Availability

All KMC products are sold, ordered, and stocked by our exclusive distributor Wheel Pros. We understand that many times, waiting periods on our customers products may be a little underestimated by dealers or distributors, and we apologize for this. Certain wheels are backordered in the dozens if not hundreds at times. Because of this there is no way for KMC to be able to tell where each customer is on the backorder list, nor give a specific time frame for when a customers wheels will come in if already on backorder. This time frame and availability of backordered wheels is specifically between our distributor and your authorized dealer. We recommend customers to stay in contact with their dealer to make sure the dealer is always checking to see if the wheels have come in yet, as sets can come in at any time.

Warranty Information

Warranty requests are subject to the approval of our exclusive distributor, Wheel Pros. If you have any questions regarding our warranty plan, you may read our full warranty here. If you believe your warranty request to be valid under the KMC warranty plan, please contact your nearest dealer and they will assist you in processing a claim. KMC and Wheel Pros cannot respond directly to warranty requests from anyone other than an authorized dealer.